CasinoLive Terms & Conditions — Full English Version

Please read these terms carefully before using our platform. They clarify both your rights and your responsibilities.

Last Updated: January 2026

Key Highlights at a Glance

Get the key highlights before reading the full terms.

🔞
Age Restriction 18+

CasinoLive is strictly for users aged 18 and above. Minors are prohibited from registering, and accounts cannot remain active without age verification.

👤
Single Account

Each user may register only one account. Creating multiple accounts will result in bonus cancellation and account suspension.

🎁
Bonus Terms

All bonuses carry their own wagering requirements. A specified amount must be wagered before a bonus can be withdrawn, as detailed on the promotions page.

💰
Payment Policy

The same payment method must be used for both deposits and withdrawals. KYC verification must be completed before any withdrawal can be processed.

🚫
Prohibited Activities

Any attempt at fraud, system manipulation, or gaining unfair advantage will result in immediate account closure and possible forfeiture of the account balance.

🔄
Right to Amend Rules

CasinoLive may update these terms at any time. Users will be notified by email before any changes take effect.

By registering on or using CasinoLive, you are considered to have read and accepted all of the terms and conditions below. If you have any questions about any section, please contact support.

01 General Terms

These Terms & Conditions form a legal agreement between CasinoLive (https://casinolive.world) and its users. CasinoLive is a platform serving the online gaming market in Bangladesh, operating under an international gaming license.

These terms govern the relationship between you and CasinoLive. By accessing the platform, you confirm that you have read and fully accept these terms. If you disagree with any part, please refrain from using the platform.

CasinoLive reserves the right to amend these terms at any time to maintain service standards and meet legal requirements. Registered users will be notified by email, and the update date will be displayed at the top of the page.

Please note: These terms have been written in Bengali for your convenience. The English version will prevail for all legal interpretations.

02 Account Policy

Registration Eligibility

To open an account on CasinoLive, you must:

  • Must be at least 18 years of age
  • A valid mobile number and email address must be provided
  • Registration must be completed with accurate and complete information
  • You must not be a resident of any country or region where online gaming is prohibited by law

One Account Only

Each person may hold only one account. Opening multiple accounts under the same individual, device, IP address, or payment method is strictly prohibited. Any violation of this policy will result in the permanent closure of all associated accounts.

Identity Verification (KYC)

For large withdrawals or suspicious activity, CasinoLive reserves the right to verify your identity. You may be asked to provide a national ID, passport, or other government-issued document. Withdrawals may be placed on hold until verification is complete.

Verification LevelRequired DocumentsMaximum Withdrawal
BasicMobile Verification৳10,000/day
StandardNID + Selfie৳50,000/day
PremiumNID + Bank StatementUnlimited

03 Deposits & Withdrawals

Deposit Policy

The minimum deposit at CasinoLive is ৳100. Funds deposited via Mobile Pay, Nagad, and Rocket are credited instantly. Bank transfers may take 1–3 business days.

Withdrawal Policy

The minimum withdrawal amount is ৳500. Withdrawals are typically processed within 1–24 hours, though delays may occur in the following cases:

  • If KYC verification is required for your first withdrawal
  • When the withdrawal amount exceeds ৳50,000
  • If suspicious activity is detected on an account
  • If a request is submitted on a bank holiday
Important: Deposits and withdrawals must be made through the same payment method. If you deposited via Mobile Pay, your withdrawal must also be processed through Mobile Pay.

Transaction Fee

CasinoLive does not charge any transaction fees. However, your mobile banking operator's own charges may apply and will be borne by the user.

04 Bonuses & Promotions

CasinoLive regularly offers a variety of bonuses and promotions. Each offer carries its own terms, which are detailed on the promotions page. Please read those terms carefully before claiming any bonus.

Wagering Requirement

To withdraw bonus funds, a specified amount must be wagered — this is known as the wagering requirement. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in bets.

Reasons for Bonus Cancellation

  • If bonuses are claimed from multiple accounts
  • If bonus terms are violated
  • If account information is found to be false
  • If fraudulent methods are used to claim a bonus
  • If wagering is not completed within the specified time period
Please note: CasinoLive reserves the right to modify or cancel any bonus offer. For the latest information on active bonuses, Latest Promotions View page.

05 Gaming Rules

Before playing any game on CasinoLive — including slots, Live Casino, Sports Betting, lottery, and jackpots — you are required to read the rules for that game.

Betting Limits

Each game has its own minimum and maximum bet limits, which are displayed in the game interface. Bets outside these limits will not be accepted.

Game Error

If a game is interrupted due to a technical error or network issue, CasinoLive will resume play from the last saved state. In the event of a complete failure, the bet amount will be refunded.

Sports Betting Special Rules

  • Bets must be confirmed before the event begins
  • Bets will be refunded if the event is cancelled
  • Odds in live betting may change at any time
  • Betting using match fixing or insider information is strictly prohibited

06 Prohibited Activities

The following activities are strictly prohibited on CasinoLive:

  • Creating or managing multiple accounts
  • Attempting to manipulate the bonus system
  • Using software or bots to play games
  • Exploiting platform vulnerabilities or bugs
  • Using the account for money laundering
  • Using a false identity or fraudulent documents
  • Colluding with other players in a fraudulent manner

Involvement in any of the prohibited activities listed above will result in immediate account closure, forfeiture of all balances and bonuses, and legal action where applicable.

07 Responsible Gaming

CasinoLive believes gaming is a form of entertainment, not a source of addiction. That's why we have put in place several player protection measures:

  • Deposit Limit: Set your own daily, weekly, or monthly deposit limits
  • Self-Exclusion: You can self-suspend your account for a set period of time
  • Cooling-Off: Take a break for anywhere between 24 hours and 30 days
  • Reality Check: Your gaming stats will be displayed after a set period

For more details, visit our Responsible Gaming View page.

08 Privacy & Data Protection

CasinoLive takes your personal data seriously. All information provided during registration is used solely for the purpose of delivering our services. Your data is never sold or shared with third parties.

However, information may be shared in the following circumstances:

  • Upon a valid request from law enforcement authorities
  • With partners for payment processing
  • For fraud prevention

To read our full data policy Privacy Policy View page.

09 Account Closure

Closed by User

You can close your account at any time by contacting support or through your account settings. It is recommended that you withdraw any available balance before submitting a closure request.

Closed by CasinoLive

CasinoLive may suspend or permanently close an account for any of the following reasons:

  • If the Terms & Conditions are violated
  • If registration is completed using false information
  • If an account remains inactive for an extended period (over 12 months)
  • If fraudulent activity is suspected

10 Dispute Resolution

If you have a complaint or dispute, please reach out to CasinoLive's support team first. We aim to respond within 48 hours.

If you are not satisfied with the support team's resolution, you may escalate the matter to an independent dispute resolution body. In all disputes, CasinoLive's records and log data will serve as the final evidence.

Submit a Complaint To: support@casinolive.world — include "Complaint" in the subject line and provide your account ID.

11 Limitation of Liability

CasinoLive is not responsible for the following:

  • Game interrupted due to loss of internet connection
  • Software issues on the user's device
  • Failure of a third-party payment platform
  • Losses resulting from unauthorized account access (password security is the user's responsibility)
  • The financial impact of winning or losing in games

CasinoLive's total liability shall not exceed the value of the transaction in question under any circumstances.

12 Contact

For any questions regarding the Terms & Conditions, please contact us:

  • Email: support@casinolive.world
  • Live Chat: Log in to the platform and click the chat icon in the bottom-right corner
  • Time: 7 days a week, 24 hours a day

For answers to common questions, visit our FAQ Page View.

Don't have an account yet? Get started now

You've read the rules — now it's time to play. Registration on CasinoLive is free, and you can get started with just ৳100 via Mobile Pay.

24/7
Customer Support
বাংলা